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Employee Engagement surveys – revealing what lays beneath
As an employee engagement consultant, I had the privilege of conducting an in-depth Employee Engagement study for a Cape Town based client to help them uncover hidden employee insights and enhance organizational dynamics. Hailing from Johannesburg, I had to fly into Cape Town to spend some time with our client. If you have ever travelled…
The Value of Year-End Functions – More Than Just a Celebration
As the year draws to a close, companies around the world prepare for year-end functions, often viewed by some as unnecessary extravagances that drain time, money, and effort. However, these events go far beyond mere celebrations and can offer a plethora of benefits for both teams and individuals. In this article, we’ll explore why year-end…
Wrap up the work year on a high note and get ready to kick off 2024 feeling energized and motivated
As the year winds down, it’s natural to reflect on the highs and lows, achievements, and challenges that have marked our professional journey. Ending the work year on a positive note not only allows us to celebrate our accomplishments but also sets the stage for a fresh and motivated start in the upcoming year. Here…
Ghosting in Business: Why It Happens, Its Impact, and How to Handle It Professionally
Ghosting in business is a harmful practice that can damage professional relationships, hinder personal growth, and tarnish your reputation. Instead of avoiding difficult conversations and neglecting commitments, prioritize clear and honest communication. By doing so, you can maintain professionalism and respect in your business interactions, ultimately fostering trust and credibility in your professional network.
Winning Hearts and Minds Getting Buy-In for Organizational Change
Implementing change within an organization is a complex and challenging process. One of the most critical factors for successful change is obtaining buy-in from employees at all levels. Without their support and commitment, even the most well-intentioned initiatives can face resistance and falter. Let’s look at strategies for gaining buy-in and creating a culture that…
What is a Good Net Promoter Score? Understanding the Benchmark for Customer Loyalty
Net Promoter Score (NPS) has become a widely used metric for assessing customer loyalty and satisfaction. While NPS provides valuable insights into customer sentiment, many businesses often wonder: What is a good NPS score? In this article, we will explore the benchmark for NPS and shed light on what constitutes a favourable NPS score. Understanding…
Customer Experience Research: An Investment Worth Making
Customer experience research is a valuable investment that yields significant returns for businesses. It enables companies to gain a deep understanding of customer needs, identify pain points, personalize experiences, and create a competitive advantage.
Global Company Culture Month – Fostering Unity Across Borders
In today’s interconnected world, businesses span continents, languages, and cultures. This global landscape has given rise to a profound shift in the way organizations function and engage with their workforce. In recognition of this transformation, Global Company Culture Month has emerged as a celebration of diversity, unity, and the immense potential of corporate culture on…
Leading by example: Become a leader that empower others.
True leadership extends beyond managing tasks and leading people. It involves empowering others and helping them unlock their leadership potential. As a leader, one of the most rewarding roles you can undertake is to teach and inspire others to develop their own leadership skills. By cultivating a culture of mentorship and growth, you not only…
Building a Positive Work Environment by Creating Exemplary Employee Experiences
A positive work environment is vital for employee satisfaction, employee engagement, and overall business success. With companies aiming to attract and retain the best employees, building a workplace that promotes positivity and happiness has become a major focus. Here are a few ways in which you can create positive work experiences for employees: Investing in…
Pursue excellence, surpass expectations, deliver exceptional results
In the pursuit of excellence, simply meeting the minimum requirements or merely fulfilling basic responsibilities is not enough. Pursuing excellence requires going beyond the call of duty, pushing boundaries, and striving for greatness. Organizations and individuals who aspire to achieve excellence understand that true success lies in surpassing expectations and consistently delivering exceptional results. Here…
The Power of Perception – How Employee and Client Perception Shape Your Business
Perception plays a significant role in shaping the success and reputation of any business. Two key perspectives that greatly influence the perception of a business are those of its employees and clients. The way employees perceive their workplace and how clients perceive the business can have a profound impact on its growth, productivity, customer satisfaction, and overall brand image.
Unlocking the Power of Employee Engagement Surveys
Employee engagement is a critical factor in the success of any organization. Engaged employees are more motivated, productive, and loyal, leading to improved business outcomes. One effective tool used to gauge and enhance employee engagement is well-designed Employee Engagement surveys. Here are some benefits of conducting employee engagement surveys and having access to the valuable insights they provide to organizations.
Celebrating Birthdays at Work
Birthdays are special occasions that bring a sense of joy, celebration, and togetherness. When it comes to the workplace, celebrating birthdays can be a fantastic opportunity to create a positive and inclusive work environment. Recognizing and honouring employees on their special day not only strengthens team bonds but also boosts morale and employee engagement.
Effective Business Consulting
Each year, time, effort, and resources are wasted on ineffective strategies. Sadly, sometimes even through the ineffective services of consultants. No wonder consulting carries such a negative stigma. Not all is lost though, there are effective consultants out there. What does it take to be an effective consultant? Here are some guidelines on how to be an effective Consultant.
How do you respond to customer complaints?
When you receive a customer complaint, do you take it personally and feel bad about it or do you see it as an opportunity to improve? And how do you respond to the customer who raised the complaint?
There are several ways in which customer complaints are handled. Here’s looking at a few…
Communicating with millennials in the workplace
Effectively communicating with millennials in the workplace requires a thoughtful approach that aligns with their values and preferences. By following these 6 steps, organizations can bridge the communication gap and build strong relationships with millennials and create an environment where millennials feel valued, engaged, and connected.