Ghosting in Business: Why It Happens, Its Impact, and How to Handle It Professionally
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Ghosting in Business: Why It Happens, Its Impact, and How to Handle It Professionally

ByAmanda Horn

Ghosting in business is a harmful practice that can damage professional relationships, hinder personal growth, and tarnish your reputation. Instead of avoiding difficult conversations and neglecting commitments, prioritize clear and honest communication. By doing so, you can maintain professionalism and respect in your business interactions, ultimately fostering trust and credibility in your professional network.

What is a Good Net Promoter Score? Understanding the Benchmark for Customer Loyalty
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What is a Good Net Promoter Score? Understanding the Benchmark for Customer Loyalty

ByAmanda Horn

Net Promoter Score (NPS) has become a widely used metric for assessing customer loyalty and satisfaction. While NPS provides valuable insights into customer sentiment, many businesses often wonder: What is a good NPS score? In this article, we will explore the benchmark for NPS and shed light on what constitutes a favourable NPS score. Understanding…

Pursue excellence, surpass expectations, deliver exceptional results
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Pursue excellence, surpass expectations, deliver exceptional results

ByAmanda Horn

In the pursuit of excellence, simply meeting the minimum requirements or merely fulfilling basic responsibilities is not enough. Pursuing excellence requires going beyond the call of duty, pushing boundaries, and striving for greatness. Organizations and individuals who aspire to achieve excellence understand that true success lies in surpassing expectations and consistently delivering exceptional results. Here…

The Power of Perception – How Employee and Client Perception Shape Your Business
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The Power of Perception – How Employee and Client Perception Shape Your Business

ByAmanda Horn

Perception plays a significant role in shaping the success and reputation of any business. Two key perspectives that greatly influence the perception of a business are those of its employees and clients. The way employees perceive their workplace and how clients perceive the business can have a profound impact on its growth, productivity, customer satisfaction, and overall brand image.